Work Schedule

Other

Environmental Conditions

Office

Job Description

Job Description

As our new Field Service Engineer, you will deliver all service activities, including installations, repairs, maintenance services, validation services, technical support etc. for Unity Lab Services.

You will primarily support our Trace Elemental spectrometry ICPOES, ICPMS and HPLC, IC and GC/GCMS instruments.

This role is field based, supporting customers across all of the Nordic countries, but with a primary focus on the Northern part of Sweden. The ideal candidate is based in Northern Sweden close to an international airport. preferable Skellefteå area.

Our Organisation

This role sits within our Instrument and Enterprise Services (IES) organization, which provides a single source for integrated lab service, support and supply management. Our customized service offerings and outstanding services have the flexibility and experience to uniquely address our customer’s business needs. Whether they are looking to arrange for service on a single instrument or are seeking resources to handle entire labs, there is a solution to meet their business requirements.

What will you do?

• Support and enable customers by providing troubleshooting, installation, Preventative Maintenance (PM), repair services and qualification services in a professional and timely manner.

• Provide the highest quality level of telephone and remote support.

• Actively promote our contract products.

• Achieve customer satisfaction through positive and professional interaction and bring up any issues to solve critical tasks in the fastest way possible.

• Manage the company’s assets provided, such as stock/inventory of Parts, Computer, Telephone, general Tools, Software, Company Car, Manuals etc.

• Optimize own work schedule by coordinating with a variety of internal partners for service planning/scheduling (Dispatching, Team Leader etc.).

• Provide accurate and timely reporting of all activities (e.g. Field Service Reports, Expense Reports, etc.)

• Collaborate with the Sales team regarding lead generation, customer activities and updates.

Who we are looking for:

• Professional background in Electronics/Chemistry/Engineering or related subjects.

• Experience in handling- or servicing analytical equipment gained either as an Engineer, application specialist or working as a Scientist or Technician in a laboratory.

• Some knowledge of inorganic mass spectrometry, and chromatography an advantage, but not essential.

• Proficient in English; additional Nordic languages a plus.

• Strong interpersonal and administrative skills.

• Willing and able to travel extensively on a weekly basis across the region (4 to 5 days per week when needed), including some overnight stays and longer. trips for trainings etc - up to 70% annum.

What’s in it for you:

• Excellent career progression opportunities with a large and growing global employer.

• High quality training and mentoring.

• Competitive salary, plus performance bonus & full benefits package.

• Company car.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.