Strategic Business Consultant, Customer Engagement & Communication

Are you creatively minded yet data and insight-driven?

Do you enjoy being part of a team that delivers quality customer service?

About the Business:

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com

About our Team:

The Business Consulting team leads customer impacting projects that are cross functional and have a higher degree of complexity. The team supports customer engagement and communication as a shared service within the larger organization.

About the Role:

This role will provide project management and guidance for customers that impact communication and success initiatives. The Strategic Business Consultant, together with leadership, is directly responsible for delivery of assigned projects within acceptable timeframes and quality standards.

You will be responsible for:

• Delivering assigned projects on schedule and aligned with the critical needs of the business or external customer.

• Constructing the Work Breakdown Structure for the project as needed; demonstrate proficiency in using project management software tools. Knowledge of AdaptiveWork ideal.

• Managing the project lifecycle from start to finish.

• Coordinating and facilitating project meetings and negotiating with staffing managers for project resources and other project needs.

• Representing Customer Communication Program Management in cross-functional teams within the LexisNexis RISK Solutions organization.

• Identifying and making recommendations for improvement to existing processes and procedures.

• Maintaining knowledge of project management trends and best practices.

• Managing multiple projects running concurrently.

• Performing all other duties as assigned.

Qualifications:

• Have Bachelor's or 7 years equivalent experience.

• Have 5+ years of project management experience; in a program office and hands-on experience executing complex programs would be advantageous.

• Have Lean Six Sigma Green Belt or Black Belt or PMI certification.

• Have experience in presenting to executive level audiences.

• Have excellent interpersonal skills; including the ability to work across a highly matrixed organization. (Interacting, influencing, negotiating effectively with all levels of leadership and peers.)

• Have demonstrated leadership experience in a dynamic environment with frequent and substantial priority changes. Experience with stringent timelines and major resource constraints would be advantageous.

• Experience with MS Office and project planning software required

• Have ability to travel occasionally as required.

Learn more about the LexisNexis Risk team and how we work here (https://relx.wd3.myworkdayjobs.com/RiskSolutions/page/21c296c982531000b79663f3194b0000)

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At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) .

RELX is a global provider of information and analytics for professional and business customers across industries.

We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients.

In short, we enable our customers to make better decisions, get better results and be more productive.