Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Matter.

You are a specialist in a process, workstream or area in Mondelēz International Digital Services, working to support impeccable service operations.

How you will contribute

You will use your in-depth process and service knowledge in your area of expertise to ensure that service level agreements and obligations are met. As a co-owner of the development of standard operating procedures, you will drive standardization and simplification of processes. In addition, you will provide input for training materials, ensure that standard operating procedures and data protection activities comply with Mondelēz International policies and the law, analyze and report on exceptions and offer recommendations for process improvements, and lead the sustainable continuous improvement process for the team.

What you will bring

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

• Your specific process area

• Working in a shared service organization

• Being a good team player and influencing others

• Process design and mapping, and business requirement gathering experience

• Communicating effectively, applying interpersonal skills and taking initiative

More about this role

What you need to know about this position:

As a Capability Analyst, you will serve as the crucial link between our Business Units and functional areas, including MDS for Workday support global tool. Based in Bogotá, Colombia, you will collaborate closely with key stakeholders across entire American region to understand and address issues related to Workday functionality.

Your primary responsibilities will include investigating, troubleshooting, and providing solutions to support specific challenges encountered by our users. Additionally, you will play a vital role in communicating new functionalities, enhancing user guides, and facilitating training sessions to ensure effective knowledge transfer across the organization.

What extra ingredients you will bring:

• Experience working in a global team environment, collaborating with colleagues across different time zones and cultural backgrounds.

• Knowledge of talent acquisition, workforce planning, HR, or compensation processes would be advantageous.

• Ability to thrive in a fast-paced environment, managing multiple cases simultaneously and conducting thorough investigations to identify solutions.

• Strong stakeholder management skills, with the ability to build and maintain effective relationships across diverse teams and regions.

• Demonstrated flexibility and adaptability, with a proactive approach to problem-solving and a willingness to prioritize tasks effectively.

Education / Certifications:

Job specific requirements:

• Previous experience with Workday functionality is essential.

• Advanced proficiency in English, with strong communication skills tailored to interact effectively with both key users and technical teams.

Work schedule:

Hybrid in Bogotá, Colombia.

No Relocation support available

Business Unit Summary

At Mondelēz International, our purpose is to empower people to snack right by offering the right snack, for the right moment, made the right way. That means delivering a broad range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.

We have a rich portfolio of strong brands globally and locally including many household names such as Oreo , belVita and LU biscuits; Cadbury Dairy Milk , Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the top position globally in biscuits, chocolate and candy and the second top position in gum.

Our 80,000 makers and bakers are located in more than 80 countries and we sell our products in over 150 countries around the world. Our people are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen—and happen fast.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

Regular

Service Operations (Delivery)

Global Business Services

At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.

We have a rich portfolio of strong brands – both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum

Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast.

Join us and Make It An Opportunity!

Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.