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Responsible for providing administrative/clerical duties at the location. Other general duties include greeting the general public, answering questions, providing funeral and cremation information and other related topics, answering phones courteously and in a polite manner with a goal to meet or exceed customer expectations.

JOB RESPONSIBILITIES

• Perform day to day administrative duties as required which may include: preparing and reconciling in-house reports, understanding and processing cemetery and funeral contracts, receiving and or processing payments and delinquencies, accurately recording data in the system; ordering cemetery merchandise and office supplies, greeting family members and friends; operating a telephone system; office duties such as filing, inventory management, scanning, liaising with other cemeteries, funeral homes and vendors.

• Participation in Interment Verification Process

• Communicates client family needs promptly and accurately to advisors and Funeral Director or other Location Management

• Creates a sense of concern and empathy with client family members

• If problems arise, demonstrates a caring attitude while calmly and efficiently bringing the situation to the attention of a staff member who can provide resolution

• This is not intended to be an all-inclusive list of the essential functions or duties related to this job

MINIMUM Requirements

Education s

• High school diploma or equivalent

Experience

• One (1) year experience in an office clerical capacity

Knowledge, Skills and Abilities

• Working knowledge of office equipment including copiers, printers, fax machines, telephone console

• Good verbal and written communication skills

• Basic mathematic skills

• Ability to apply common sense understanding to carry out written or oral instructions

• High level of compassion and integrity

• Problem solving skills

• Ability to multi task and set priorities

• Detail oriented

• Professional and team player

Work CONDITIONS

Work Environment

• Work indoors during all seasons and weather conditions

• Comply with Field dress code policy

Work Postures

• Sitting continuously for many hours per day, up to 6 hours per day

• Climbing stairs to access buildings frequently

Physical Demands

• Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

• Lifting, pushing, pulling up to 25 pounds

Work Hours

• Working beyond “standard” hours as the need arises

Pay Rates:

3 month Probation: $20.23/hour

After Probation: $26.83/hour

Postal Code: V5J 1A4

Category (Portal Searching): Operations

Job Location: CA-BC - Burnaby

Job Profile ID: U00215

Time Type: Full time

Location Name: Ocean View Funeral Home