Customer Service Representative

Date: May 13, 2024

Brand: Essilor and Subsidiaries

Location:

Dallas, TX, US, 75230

Requisition ID: 846045

Position: Full-Time

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs and the global demand of a growing eyewear industry.

With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to “see more and be more” thanks to our innovative designs and lens technologies, exceptional quality and cutting-edge processing methods. Every day we impact the lives of millions by changing the way people see the world.

With a unique global network of commercial subsidiaries and independent distributors across major markets, our customers are offered a strong portfolio of the most popular lens, frames, instruments and equipment brands that can serve every sector of the market. The Wholesale team works with our customers one-on-one, developing professional relationships based on trust and care.

GENERAL FUNCTION

The primary focus of this position is to act as a representative of our company to provide top quality service to our customers. Specific duties for this position include answering phones, responding to emails, coordinating shipping, following through on customer inquiries, and order assigned duties.

MAJOR DUTIES AND RESPONSIBILITIES

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.

• Responding promptly to customer inquiries.

• Communicating with customers through various channels.

• Acknowledging and resolving customer complaints.

• Knowing our products inside and out so that you can answer questions.

• Processing orders, forms, applications, and requests.

• Keeping records of customer interactions, transactions, comments, and complaints.

• Creating accurate sales entries input into Great Planes. Providing notes to inform other staff members of all needed details,

• Manage customer accounts, creating new ones and updating existing ones as necessary.

• Address inquiries and provide information related to inventory, including availability, location, and item details.

• Managing Purchasing emails

• Other various office duties.

• Assisting with training temporary staff on GP, Metaviewer, StarShip.

• Accurate and shipments, including picking, loading, packing, wrapping, taping, labeling, and scheduled pickup daily.

• Stage outbound items appropriately for shipping, installations, and customer pickups, ensuring organization and readiness for timely fulfillment.

• Update the database with shipping information to coordinate with all departments.

• Uphold organizational quality guidelines and designing and implementing shipping best practices.

• Efficiently processing incoming items making sure they are accurate records of received goods in GP ensuring shortages, or discrepancies of receiving.

• Upload document(s)to Metaviewer.

• Run “End of day” process.

• Monitor the levels of consumable items with or without expiration dates and create a procurement list in collaboration with purchasing and operations teams.

• Labeling and stocking correctly.

• Document necessary updates to inventory management processes to improve efficiency.

• Participate in physical inventory counts to verify stock levels and reconcile any discrepancies.

• Report any discrepancies in inventory quantities or conditions promptly to the appropriate personnel.

• Adjust inventory levels as requested based on operational requirements.

BASIC QUALIFICATIONS

• High school diploma, general education degree, or equivalent.

• Strong communication skills – verbal, written, and interpersonal

• Strong statistical and problem-solving skills

• Self-motivated with high sense of urgency, resourcefulness, and adaptability

• Proficient in computer systems and data entry.

• Excellent attention to detail.

• Strong problem-solving skills and the ability to handle customer concerns professionally.

• Strong organizational and multitasking skills.

• Ability to work in a fast-paced environment and meet deadlines.

• Professional and friendly demeanor with a customer-focused approach.

• Genuine cooperation and interaction abilities (and experience).

• Ability to operate and maintain warehouse equipment.

• Knowledge of inventory management principles and practices.

• Prior experience in customer service, shipping coordination, and warehouse operations.

PREFERRED QUALIFICATIONS

• Experience working with customer support.

• Great Plains experience

​Pay Range: - 27.93

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.  To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 ( (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.

We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

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Nearest Major Market: Dallas

Nearest Secondary Market: Fort Worth

Job Segment: Data Entry, Ophthalmic, Procurement, Administrative, Healthcare, Operations