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RELX INC Senior Engagement Manager, Business Services (Hybrid) in Dubai, United Arab Emirates

About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team: The team drives customer engagement at executive levels, working closely with our clients to establish strong relationships with key stakeholders. About the Role: You’ll manage customer accounts post implementation acting as a fraud SME delivering on strategic road maps and projects, Responsibilities

  • Showing a good understanding of fraud and risk management, relating it to products and service within the firm

  • Understanding customer use cases and requirements and in turn apply best practices to deliver customer road maps

  • Developing and delivering fraud strategies, providing solution training and transfer of knowledge

  • Demonstrating a very good knowledge of fraud and identity solutions, and performs the functional customization of the solution

  • Interacting with the Sales, Pre-Sales and Marketing teams, including providing strategic oversight and fraud best practice

  • Acting as an industry liaison when required providing outputs and SME knowledge to support LexisNexis Risk Solutions deliverables

Requirements

  • Have significant professional services or banking experience

  • Demonstrate understanding of financial industry and knowledge of fraud related areas

  • Show history of working with highly technical internal and external teams, translating requirements and discoveries to non-technical decision makers

  • Have experience working with rule engines and fraud solutions

  • Demonstrate excellent troubleshooting and critical thinking skills

Learn more about the LexisNexis Risk team and how we work here (https://relx.wd3.myworkdayjobs.com/RiskSolutions/page/21c296c982531000b79663f3194b0000)

At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) .

RELX is a global provider of information and analytics for professional and business customers across industries.

We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients.

In short, we enable our customers to make better decisions, get better results and be more productive.

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