Job Information
Xylem Mechanical Engineer Water Pumps in Montecchio Maggiore, Italy
XYLEM:
Xylem, a leading global water technology company with over 22.000 employees dedicated to solving the world’s most challenging water issues, is the leading global provider of efficient, innovative and sustainable water technologies improving the way water is used, managed, conserved and re-used. Our international team is unified in a common purpose: creating advanced technology and other trusted solutions to solve the world’s water challenges. We are committed to creating an organization of inclusion and diversity, where everyone feels involved, respected, valued and connected, and where everyone is free to bring their authentic selves and ideas.
THE ROLE:
For our manufacturing plant in Montecchio Maggiore (VI) with over 800 employees, we are seeking an Application Engineer. The Application Eng. gives direct technical support to internal and external customers regarding product/application information, product selection and special quotations.
In case of projects related to Building Service, Industrial or Public Utilities applications or involving key customers, he works close to Sales coordinating the activities of the internal departments (Product Management, R&D, Operations) in order to deliver the requested documentation.
His/her role is critical to ensure customer satisfaction and quick on field problem solving.
Responsabilities:
Provide customers with technical support for selection of standard/customized products showing an extensive knowledge of our product portfolio and possible applications
Work together with Sales to understand customer needs / applications and provide the best, profitable product solutions (standard or customized).
Work with Engineering, Purchasing, Marketing, Master Planning and Operations to define the best technical solution for the Customer.
Quote customized/standard products for single projects or develop offers for tenders
Cooperate with training department and sales giving support to customers (customer visit, witness test)
Cooperate with Sales Assistants to solve issues about customer product need
Contribute with new ideas/suggestions to continuous improvement
provide technical solution to OEM and large/international key accounts in the EMEA region
Support OEM KAMs of Xylem Commercial team (Sales)
Provide feedback to product management team on highly requested special features
Attend Exhibitions
Visiting customers on demand for technical support to commercial team (Sales)
Work close to Sales in specific Industrial and/or Public Utilities projects
Collaborate in projects Management
Required Qualifications:
Bachelor’s degree in Mechanical, Materials , Mechatronic or Electrical Engineering is preferred
Good spoken and written English, fluent in Italian
Good knowledge of MS Office Suite (Word, Excel, Power Point, Outlook).
Preferred Qualifications:
An experience in the Customer Service area (Technical Support, After Sales, Pre-Sales) is a plus
Experience in dealing with complex organization and processes (ability to work across boundaries) is a plus.
Good knowledge of AS400 is a qualifying factor.
Customer focus and result orientation
Proactivity and aptitude to details fulfillment
Prioritization and planning
Effective communication, open mind and positive approach
LOCATION : Montecchio Maggiore (VI)
CONTRACT : Permament, full time
SMARTWORKING : 2 days per week
BENEFIT : Company bonus + company canteen
Xylem
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