Job Information
Hyatt Assistant Front Office Night Manager in NEW YORK CITY, New York
Description:
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.
The Assistant Front Office Manager will have oversight of the front office staff, cash control for agents, staffing needs, and guest services. Additional responsibilities may include training, staff development and scheduling.
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
Qualifications:
JOB SCOPE:
Responsible for day-to-day operations of the Front Office including, Bell Staff, Door Staff, Mail Desk, PBX and Package Room. In addition, assists in the execution of administrative functions, including training, staff development, scheduling, and payroll administration.
Management tasks
Ensure hotels standards and expectations are accomplished on a daily basis
Greet and escorts VIP’s and ensures that the staff is aware of the VIP guest requirements
Supervise Front Office, Bell Staff, Door Staff, Mail Desk, PBX and Package Room staff
Oversee lobby, upholding guest service standards from the point of entry to guest room.
Motivate team to carefully problem solve, empathize with customer needs, and develop new skills.
Communication
Coordinate Front Office activities with Guest Relations and other departments
Effectively communicate information between shifts including special requests
Interact with Housekeeping, Engineering, and Sales, regarding day-to-day room inventory needs
Control daily rooms availability, special events, and general information
Develop and implements “plan of action” for day-to-day operations
Supervise check-in and check-out
Monitor and implement operating procedures
Responsible for maintaining department standards
Ensure that staff members follow set procedures and standards.
Administrative tasks
Assist in preparing, staffing schedules and payroll.
Identify training opportunities and develops appropriate materials.
Assist with Guest Relations activities.
Problem solving.
In case of an emergency insures maximum safety of guests, patrons, and employees
Handle and resolve inquiries, special services and requests, guest related problems, etc.
Quickly and efficiently handle guest complaints.
Lobby supervision
Greet guests upon arrival
Controlling lobby traffic and coordinate smooth guest arrival and departure experience
Organize departures and arrival of groups, in conjunctions with Sales
QUALIFICATIONS:
ESSENTIAL:
- 1 year management experience in: Front Office, Housekeeping, Reservations or a satisfactory combination of education and experience that provides for the skills necessary for this position.
DESIRABLE:
- Degree in Hotel Management
KNOWLEDGE, SKILLS, & ABILITIES:
ESSENTIAL:
Service Orientation:
Troubleshoot in a diplomatic manner.
Prioritize guest issues.
Maintain enthusiastic and warm attitude in all circumstances.
Problem Solving
Use good judgment and tact and maintain confidentiality.
Work well under pressure while meeting deadlines
Interact with people at all levels.
Communicate effectively both verbally and in writing.
Leadership
Front Office operations
Front Office operating procedures and policies
Physical Skills
- Stand and walk for long period of time.
Group Process & Team Building
- Ability to train and monitor performance of staff.
DESIRABLE:
Experience with Opera PMS
Experience in a Union environment
Experience in a luxury hotel environment
Salary Range: $74,000 - $80,000
Primary Location: US-NY-New York City
Organization: Thompson Central Park New York
Pay Basis: Yearly
Job Level: Full-time
Job: Front Office
Req ID: NEW012879
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
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