Description:

Summary:

The AV Technical Support Specialist is responsible for providing technical hardware and software support for the Firm’s Conference facilities. Provides AV Technical Support to users by performing the following duties:

Duties and Responsibilities:

• Setup, test, maintain, operate, and tear down all audiovisual (AV) and videoconference (VTC) equipment, e.g., video data projection systems, computers, audio- and videoconference equipment, microphones, video cameras, audio systems, and control systems. Provide best effort assistance to fulfill any multimedia technical needs as assigned.

• Provide basic in room PC, laptop, email, wireless internet access and PowerPoint setup support. Coordinate with Service Desk for advanced support, if required.

• Execute all aspects of videoconferences including call set up, end user training, troubleshooting, and follow through on escalation of issues.

• Provide consultation and education to all levels of end users on presentation technology equipment. Troubleshoot AV and videoconferencing related technology (various projectors, control systems, audio and videoconferencing).

• Perform regular testing of all AV and VTC equipment, as well as other Conference Center technical systems, e.g., wireless Internet access, shade controls, light controls.

• Perform regular preventive maintenance checks for all AV and VTC equipment. Maintain an appropriate inventory of spare AV and VTC equipment and parts.

• Maintain conference room integrity and escalate housekeeping and technical issues outside of AV and conferencing technology and applications to appropriate department.

• Respond to and resolve Service Desk calls as escalated, including working with vendors to resolve complex problems.

• Using a variety of means, maintain a high level of current awareness of new technologies and technology trends associated assigned applications and areas of discipline.

• Provide asset management of all AV and VTC equipment.

• Perform AV and VTC equipment moves, changes and exchanges.

• Perform or facilitate repairs of AV and VTC equipment.

• Provide best effort assistance to fulfill any audiovisual technical requirements as assigned.

• Assist with special projects and/or other duties, as required.

• New York Applicants: Salaries may vary by location. In New York City, the estimated target salary range of this role is $70,000 - $82,000, in addition to bonus eligibility and a comprehensive benefit package. Salary determinations are made based on numerous factors, such as, but not limited to, the relevant market and the skill, experience, class or graduation year, and education of the selected candidate.

Qualifications:

To perform this job successfully, an individual must be able to perform the Duties and Responsibilities (Duties) above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

Education and/or Experience:

Required:

• High School diploma or equivalent.

• AV and presentation technologies experience in a professional environment.

• Experience in a customer service role in a professional environment.

• Working knowledge of the operation and troubleshooting of AV and videoconferencing related technology.

• Working knowledge of Microsoft Office Suite applications (Word, Excel, PowerPoint, and Outlook).

• Working knowledge of WebEx, Zoom, GoToMeeting, Abode Connect, or similar Web conferencing and/or Webcasting applications.

• Knowledge and understanding with Tandberg/Cisco, Crestron.

• Strong dedication to customer service with exceptional communication skills.

• Required to stand, reach with hands and arms, climb, balance, stoop, kneel, crouch, and crawl. Required to lift and/or move up to 30 lbs.

• Ability to travel when necessary.

Preferred:

• Prior experience in a law firm or service industry.

• Industry relevant training or technical courses a plus.

• CTS Certification by AVIXA

Other Skills and Abilities:

The following will also be required of the successful candidate:

• Strong organizational skills

• Strong attention to detail

• Good judgment

• Strong interpersonal communication skills

• Strong analytical and problem-solving skills

• Able to work harmoniously and effectively with others

• Able to preserve confidentiality and exercise discretion

• Able to work under pressure

• Able to manage multiple projects with competing deadlines and priorities

Skills:

Cisco AV, Zoom, legal experience

Top Skills Details:

Cisco AV,Zoom

Additional Skills & Qualifications:

Hiring Manager’s Ideal Candidate:

• Exceptional communication skills

• Professional and polished demeanor

• Clean and professional presentation

• Strong dedication to customer service

• Able to work harmoniously and effectively with others

• Note: If you have any concern that your candidate is not professional or might present poorly for an interview, we ask you to refrain from submitting. We are hoping for far better quality resumes over a high number of submissions.

• Updates:

• Ideally the hiring manager is looking for candidates with law firm experience. This is not a must have, but this would increase the chances of your candidate being successful here.

• This role does not allow for many creative liberties. It is of the utmost importance that this person is able to follow an as is processes by using checklists etc.

• There is an established process and workflow that candidates must stick to for things to run smoothly.

• It is not important that candidates can install a system, rather that they how to troubleshoot and fix equipment and AV applications.

• We can train on technical ability (which is not the team’s preference), but we cannot train people how to think. Critical thinking skills are important.

• To clarify, this is not a video admin role, or sound engineer role, this is an AV specific specialist role.

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.