At GFiber, we believe in the power of great internet that lets people do more, helps communities get stronger and makes amazing things possible. We’re not just growing to build better internet experiences, we’re also building a welcoming place where people who want to make a difference can grow their careers.

GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our growing, inclusive team is expanding as we connect more cities and people.

The application window will be open until at least April 5th, 2024. This opportunity will remain online based on business needs which may be before or after the specified date.

The Field Operations team is responsible for the installation, maintenance, and repair of residential and small business services. Within GFiber’s Field Operations, the Plant Maintenance team supports wired and wireless customer installation and network construction leading to the growing and maintaining of GFiber networks.

Role Description

The Field Operations Manager I will oversee all field support for local operations, including planning, coaching, scheduling, and coordination of all team activities. This includes managing Construction Technicians, OSP Plant Maintenance Technicians I + II, and Residential Installers. Using your background and deep understanding of how to diagnose and resolve service issues, you will coach and assist staff and vendor partners to develop expertise in installation, maintenance, and repair of network infrastructure while adhering to Occupational Safety and Health Administration (OSHA) regulations.

In this role, you'll:

• Lead a team of technicians and oversee all field operations including: planning, scheduling and coordination of all team activities (e.g. construction, installation, repair and maintenance).

• Actively promote best practices, identifying opportunities for skill development, and creating personalized plans to help team members and individuals reach their full potential.

• Resolve and troubleshoot service issues from the central office, remote terminal or hut location to the customer’s premise equipment.

• Proficiency with the installation and test of Ethernet jacks, making cross connects in telecom spaces (MDF, IDF, HDF) working with twisted pair copper cabling and/or fiber optic cables, installing radio mounts, tuning microwave point-to-point radios and performing installation/construction duties, maintenance and troubleshooting.

• Navigate complex customer interactions with exceptional client service, professionalism, and thoroughness.

At a minimum we'd like you to have:

• 3 years in a people manager position in the telecommunication industry.

• 5 years experience in FTTH/GPON/XGS network construction and/or large scale fiber network deployments.

• 5 years of experience managing relationships with contractors and suppliers.

• Experience with physical layer components of networking infrastructure, including twisted pair copper cabling (Category 5 or greater), 66 blocks, 110 blocks, patch panels, fiber optic cabling, etc.

• Ability to lift up to 50lbs utilizing ergonomic safety practices.

• Ability to pass a motor vehicle check that meets company standards.

It's preferred if you have:

• Ability to operate Google Workspace and Salesforce applications.

• Experience interfacing with local pole owners and utility companies, coordinating with city/local permitting offices, and subject matter expertise in OSP FTTH deployments with experience in service drop installations.

• 5 years of experience in building and operating fiber networks for business-to-business (B2B) and enterprise environments.

• Extensive experience troubleshooting Ethernet network issues related to routers, switches and hubs.

• Experience with rack and stack work, assembling server stanchions, telemetry closet work (MPOE, DMARC, etc.), and patch panels.

The US base salary range for this full-time position is between $81,000 - $89,000 + bonus + benefits. Your recruiter will share more about the specific salary range for your targeted location during the hiring process.

GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. (https://careers.google.com/privacy-policy/) For more information please refer to our Equal Employment Opportunity Policy (https://careers.google.com/eeo/) and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF) (https://careers.google.com/jobs/dist/legal/EEOC_KnowYourRights_10_20.pdf) .

It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form (https://docs.google.com/forms/d/e/1FAIpQLSdssMbqAfgzQyXmBStjjc-OOg64CssJRQf5_yWGEBClZZrkpw/viewform?resourcekey=0-CxawQc0qPzP7wkZuem4M3A) . Our candidate accommodations team will then connect with you to confidentially discuss your options.