APPLICATION INSTRUCTIONS:

• CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process (https://pennstateoffice365.sharepoint.com/:b:/s/KnowledgeBaseArticlesSharing/EfiwgKReZ4VAjprFZPKWUm0Bq_sU3KzTmERfpryq0esPKQ) . Please do not apply here, apply internally through Workday.

• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. (https://pennstateoffice365.sharepoint.com/:b:/s/KnowledgeBaseArticlesSharing/Eeys15Xva4hFokHVtbP1eGIB5i1WFLc-J3k9KHgrFYZ7mg) Please do not apply here, apply internally through Workday.

• If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants (https://hr.psu.edu/sites/hr/files/Application_Process_for_External_Applications_Non-Penn_State_Employees_.pdf) .

JOB DESCRIPTION AND POSITION REQUIREMENTS:

Penn State’s Undergraduate Admissions Office seeks customer service-centered individuals for multiple Admissions Assistant openings within the Undergraduate Recruitment team. Reporting to the Admissions Assistant Supervisor, these Intermediate Support positions will require excellent communication skills, as the primary focus of the role will be answering incoming telephone calls from a wide audience, including prospective students and families.

These roles are identified to be re-classified under the larger Enrollment Management unit within the next academic year, performing the same primary duties as part of a collective front-facing team. Coverage will include information from the Undergraduate Admissions Office, the Office of Student Aid, the Office of the University Registrar, and the Office of the Bursar.

These roles require three months of in-office training, after which time, the supervisor may approve a flexible work arrangement that combines a hybrid of remote and on-campus work. Questions related to flexible work should be directed to the hiring manager during the interview process.

Primary duties will include, but are not limited to:

• Act as first point of contact for the Undergraduate Admissions Office and Enrollment Management units via telephone (up to 8-hours daily), email, web, and in-person interactions

• Handle, assist, and direct incoming calls, emails, web interactions, and in-person interactions

• Provide clear support and information regarding the Enrollment Management processes, requirements, etc. in a fast-paced environment

• Learn and maintain large knowledge banks of information across Enrollment Management units and Penn State in general

• Review and update student records, working with various technology platforms and staff members

• Assist external audiences with visit registration and general travel and directional information

• Maintain confidentiality and professionalism to the highest standards

• Track and report interaction feedback

• Participate in regularly scheduled staff trainings, meetings, and recruitment events

Education, Experience, and Qualifications:

• Minimally requires a High school diploma/GED or Vocational training/degree or higher plus 2+ years of relevant experience; or an equivalent combination of education and related experience

• Exemplary customer service experience in a fast-paced environment

• Demonstrated comfort with technology

• Knowledge of PeopleSoft Campus Solutions (LionPATH), Slate (or other CRM system), and Microsoft Office Suite is preferred

• Capacity to work in an inclusive, welcoming, and collaborative team and professional environment

• Appreciation of working with diverse populations

• Strong interpersonal and motivational skills

• Strong sense of responsibility and accountability

• Friendly and professional demeanor

How to Apply:

• Submit a cover letter that showcases your passion for customer service within the higher education setting or student success

• Submit a resume detailing your relevant experiences and skills

The following clearances must be completed for this position:

• Pennsylvania State Police Criminal Background Check

• Pennsylvania Child Abuse History

• Federal Bureau of Investigation (FBI) Criminal Background Check

  The Pennsylvania State University is committed to and accountable for advancing diversity, equity, inclusion, and sustainability in all of its forms. We embrace individual uniqueness, foster a culture of inclusion that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity in society and nature, and engage all individuals to help them thrive. We value inclusion as a core strength and an essential element of our public service mission.

The salary range for this position, including all possible grades is:

$38,300.00 - $55,500.00

Salary Structure (https://hr.psu.edu/current-employee/compensation/staff-salary-grades-and-leveling-matrix) - additional information on Penn State's job and salary structure.

CAMPUS SECURITY CRIME STATISTICS:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here (https://police.psu.edu/annual-security-reports) .

Employment with the University will require successful completion of background check(s) in accordance with University policies.

EEO IS THE LAW

Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

Federal Contractors Labor Law Poster (https://affirmativeaction.psu.edu/files/2022/01/Federal-Contractors-Labor-Law-Poster.pdf)

PA State Labor Law Poster

Affirmative Action (https://policy.psu.edu/policies/hr11)

Penn State Policies

Copyright Information (https://www.psu.edu/copyright-information)

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