Job Information
MetLife Customer Loyalty Specialist - Russian Speaker in United Arab Emirates
Customer Loyalty Specialist - Russian Speaker
Country
United Arab Emirates
Work Arrangement
Hybrid
Relocation Assistance Available
No
Posted Date
30-Apr-2024
Job ID
2360
Description and Requirements
JOB PURPOSE:
We are seeking customer-oriented individuals with a strong track record of success in sales to join our company as Customer Engagement and Customer Value Specialists. As a valued member of our team, you will be responsible for managing our relationship with customers and enhancing our overall customer experience. Your primary focus will be to conduct customer welcome calls, cross-sell and upsell campaigns, collection and retention efforts, anti-attrition campaigns, and engagement efforts.
JOB DESCRIPTION:
Building a strong relationship with the new and existing clients.
Educating clients about various insurance policies
Communicating with the clients and maintaining a good rapport with them.
Explain various insurance policies and products to potential and existing clients, guiding them toward the best coverage
Conduct customer welcome calls, cross-sell and upsell campaigns, collection and retention efforts, anti-attrition campaigns, and engagement efforts
QUALIFICATIONS, EXPERIENCE, & SKILLS:
Bachelor's degree in sales, marketing, or related field.
3+ years experience in a similar role.
Excellent written and verbal communication skills in English (Arabic is a plus)
COMPETENCIES REQUIRED:
Ability to remain calm and professional in stressful situations.
Comfortable speaking with clients, whether over the phone or in person
Persuasive argumentation and listening skills
Friendly personality, with excellent interpersonal and sales skills
Resilient spirit and persistent nature
Strong interpersonal skills and the ability to build rapport with potential clients
Goal-oriented mindset
Empathy and patience
Desire to receive feedback and improve performance
About MetLife
Recognized on Fortune magazine's list of the 2023 "World's Most Admired Companies", MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s#AllTogetherPossible (https://youtu.be/5Cz9r05j9AE) . Join us!
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