At Crowne Plaza ® , we want our guests to feel able to do their best, achieve their goals and be recognized for their success. To help them we need you to stay One Step Ahead and:

• Create confidence – by being an expert at what you do; by acting and looking the part and adapting your style to match your guests’ pace in all you do.

• Encourage success – by supporting and respecting your guests and their goals; by recognizing them and making them feel valued and important; and offering thoughtful choices to help them feel restored and balanced.

• Make it happen – by being perceptive to your guests’ needs; by taking ownership for getting things done and working seamlessly with others to help guests be successful.

Essential Duties and Responsibilities – (Key Activities of the role)

• Supervise the implementation of housekeeping standards and procedures in relation to:

• Bedroom service

• Bathroom service

• Valet service

• Cleaning service

• Linen maintenance

• Recommended changes to these standards and training needs on an ongoing basis

• Maintain a current and thorough knowledge of all housekeeping systems

• Open and close the shift and ensure effective shift hand over

• Distribution and collection of keys

• Management of all incoming and outgoing calls

• Solve employee grievances

• Perform Room allocations

• Perform Room inspections

• Prioritize arrival rooms

• Liaise with Front Office for guest and hotel requirements

• Ensure guest valet is processed and delivered in a timely manner

• Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories)

• Manage all special requests made by guests

• Ensure consistency within the department

• Management of lost property for the hotel

• Ensure you have complete knowledge of room types, layouts and facilities

• Manage storage areas

• Maintain adequate stock levels

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.