Community Navigator

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Community Navigator

Salary

$47,095.00 - $54,160.00 Annually

Location

Gwinnett County, GA

Job Type

Full-Time Merit

Job Number

24-02505

Department

Department of Community Services

Opening Date

05/20/2024

Closing Date

6/3/2024 11:59 PM Eastern

FLSA

Exempt

• Description

• Benefits

• Questions

Class Summary

Job Description

The Community Navigator is responsible for being a bridge between health, human, and social service community partners and the residents of Gwinnett County. The Community Navigator provides valuable resources to the residents by gathering information through in-depth conversations. They will help residents navigate issues such as food insecurity, homelessness, and emergency housing, utility and rental assistance and other targeted social needs by giving insight on community organizations best suited to address those needs. The primary role of this Community Navigator is to work with the veteran population and their families.

Essential Duties

• Coordinate services with relevant community partners, to ensure a holistic approach to meet residential needs

• Assess resident and community needs using critical thinking and best-case practices

• Provide appropriate resources based on the needs of those being served

• Collaborate with key resources within the OneStop facilities and community partners in the surrounding areas

• Effectively communicate with internal and external stakeholders who work with OneStop 4Help and its strategic program operations

• Through engagement, provide education and outreach to individuals, groups, and the community raising awareness about the social needs of our residents

• Maintain accurate and up-to-date records, progress notes, and documentation of services provided

• Maintain ethical consideration, cultural competency, and professional boundaries to provide excellent customer service and sensitive interactions

• Remain flexible and communicative in office, field, and other resident interactive settings that inform, help, and sustain resident request and need

• Excellent written, verbal, and digital communication

Public Speaking Duties

• Educate and provide information about programs, services, and opportunities to the public at community events, resource and job fairs, and other forums as needed

• Develop and engage in building relationships through outreach with groups, agencies, organizations, and resident-related interactions

• Ability to speak knowledgeably and communicate with veterans and other veteran families while working on resource and referral needs

  Other Job Requirements/Information

• This job requires fingerprinting

• This job will require some after hours, weekends and/or holidays

Grade

The grade for this position is B241.

Effective 4/11/2023, this position is eligible for the Employee Referral Program.

Minimum Qualifications

• Bachelor's Degree in s ocial services, s ocial work, sociology, public health, human services, or psychology

• One year of experience in case management

• Or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as listed above

• Valid driver's license

• CPR certificate

• First aid certificate

Preferred Qualifications

• Two years of experience in case management principles, applicable laws, rules, and regulations

• Active-Duty experience preferred (DD214 required with documentation and Honorable Discharge)

For information related to position-specific essential duties, knowledge and skills, and physical requirements, please click here (https://agency.governmentjobs.com/gwinnett/default.cfm?action=specbulletin&ClassSpecID=18636&headerfooter=0) .

Note: The class specifications listed on this website are not the official class specifications for Gwinnett County and are subject to change.

Additional Information

Department of Community Services

The Department of Community Services provides high quality recreational, educational, electoral, health and human services, and other services in partnership with the Gwinnett community. We envision a diverse, vibrant, and safe community where residents are healthy and successful. We partner with others to enhance the quality of life of families and individuals residing in Gwinnett. We believe in honesty, integrity, and ethical conduct. We are customer-oriented and both accountable and responsive to our citizens. We believe in teamwork and collaboration with our community partners. We promote safety, cost efficiency, innovation, and service excellence.

For more information about this department, please click here (https://www.gwinnettcounty.com/web/gwinnett/departments/communityservices) .

About Gwinnett County

Welcome to Gwinnett County — one of America's fastest-growing counties for the past 20 years. Our dynamic and exciting county combines the best of big-city living with the comforts of the suburbs.

The county's population in 2000 was about 588,448 and we’ve only continued to grow since then, with the population expected to reach one million by the year 2022.

Gwinnett has many advantages, beginning with its location and road system. The county is just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Thanks to this location, 80 percent of the U.S. population is within a two-hour flight. Georgia Highway 316 has been extended to Athens, reducing travel time to the University of Georgia to 25 minutes. Gwinnett's infrastructure includes more than 2,750 miles of roadways to provide excellent mobility for our residents.

The County Administrator and County Attorney are appointed by the Board of Commissioners and serve at its pleasure. To implement the Board's policy directives, the County Administrator uses a management team consisting of members of his immediate staff and 14 department directors. The 14 departments that make up the executive side are Police Services, Fire and Emergency Services, Corrections, Communications, Support Services, Financial Services, Community Services, Human Resources, Information Technology Services, Law, Planning and Development, Water Resources, Child Advocacy & Juvenile Services, and Transportation. Each department is run by a director who is charged with managing operations in a manner which stresses the County’s values.

In addition to the executive side of County government, certain services are provided through Constitutional officers and independent elected officials. These external offices are created by the Georgia Constitution or through state law. In Gwinnett, they include the Sheriff, Tax Commissioner, District Attorney, Solicitor, Probate Court Judge, and Chief Magistrate.

Vision

Gwinnett is the preferred community where everyone thrives!

Mission

Gwinnett proudly supports our vibrantly connected community by delivering superior services.

Values

Integrity: We believe in being honest, building trust, and having strong moral principles.

Accountability: We believe in stewardship, transparency, and sustainability.

Equity: We believe in fairness and respect for all.

Inclusivity: We believe in engaging, embracing, and unifying our communities.

Innovation: We believe in continual adaptation of technology, process, and experience.

Hiring Process

Gwinnett County is an Equal Opportunity Employer. For more information regarding our hiring process, please click the links below:

• Hiring Process (https://www.gwinnettcounty.com/web/gwinnett/departments/hr/employmentandtesting/hiringprocess)

• FAQs

Gwinnett County is committed to creating a diverse workforce. As an Equal Opportunity Employer, we prohibit discrimination on the basis of genetic information (including sex), race, color, national origin (including ancestry), gender (identity and expression), sexual orientation, age, marital status, familial status (including pregnancy), disability, military or veteran status, religion, political affiliation, immigration status, homeless status, or any other category protected by law.

For questions about recruitment, or to request a reasonable accommodation during the application, interview, or testing process, please call Human Resources at 770-822-7915 or email Jobs@GwinnettCounty.com.

Our Benefits program is designed to support every aspect of our employees’ lives, from physical and emotional to social and financial.

Along with their salary, employees receive a variety of comprehensive benefits as part of their total compensation.

On average, our employees’ benefits are worth 48 percent of their base salary!

In other words, employees would spend nearly half of their pay to purchase these benefits on their own. For employees’ medical premium alone, the County contributes an average of 91 percent of the cost!

Health

• Medical plans for active and retired employees

• Dental and vision plans

• Prescription drug plan

Wellness

• Onsite Employee Wellness Center

• 24/7 Employee Assistance Program (EAP)

• Immunizations

• Wellness education and incentive programs

• Annual wellness fair

Family and Career

• Training and professional development opportunities

• Family planning benefits

• Four weeks of paid parental leave

Time

• Annual/Sick Leave

• 12 paid holidays per calendar year

• 1 paid floating holiday per calendar year

Money

• Flexible spending accounts for medical and dependent care

• Health Reimbursement Arrangement (HRA) available

• Health Savings Account (HSA) available

• Retirement and Savings Plans

• 401(a) Defined Contribution

• 457 (b) Deferred Compensation

• Longevity pay

• Tuition reimbursement

• Financial education programs

Protection

• Basic, optional, and dependent life insurance

• Short-term and long-term disability

• Critical illness and accident insurance

• Hospital indemnity insurance

• Identity theft protection

To learn more about the Benefits offered at Gwinnett County, click here (https://www.gwinnettcounty.com/web/gwinnett/departments/hr/benefitsinformation) .

01

Do you have a degree in social services, social work, sociology, public health, human services, or psychology?

• Yes

• No

  02

  Please list your specific field of study. If none, type N/A.

  03

  How many years of case management experience do you have?

• none

• less than 1 year

• 1 year to less than 2 years

• 2 years to less than 3

• 3 years to less than 4

• 4 years to less than 5

• 5 years to less than 6

• 6 years to less than 7 years

• 7 years to less than 8

• 8 years to less than 9

• 9 years to less than 10

• 10 years or more

  04

  Describe your case management experience. If none, type N/A.

  05

  How many years of experience do you have working in a high-capacity social work or human services operation?

• none

• less than 1 year

• 1 year to less than 2 years

• 2 years to less than 3 years

• 3 years to less than 4 years

• 4 years to less than 5 years

• 5 years to less than 6 years

• 6 years to less than 7 years

• 7 years to less than 8 years

• 8 years to less than 9 years

• 9 years to less than 10 years

• 10 years or more

  06

  Describe your experience working in a high-capacity social work or human services operation. If none, type N/A.

  07

  Do you have at least 2 years of active duty?

• Yes

• No

  08

  If you have had active-duty experience, did you receive an honorable discharge?

• Yes

• No

  09

  Do you have current CPR and First Aid certifications?

• Yes

• No

  10

  Are you able to work a variety of hours, weekends, daytime and evenings?

• Yes

• No

  Required Question

Agency

Gwinnett County

Address

75 Langley Drive Lawrenceville, Georgia, 30046

Phone

770.822.7915 770.822.7923

Website

http://www.gwinnettcountyjobs.com